Conditions of sale

the offer and the sale of the products on our site are governed by these general sales conditions. Please read carefully.

1) Sales Terms

Fratelli Pinci snc sells to final consumers. The sale of online products is governed by the following sales conditions:
Fratelli Pinci snc may not accept orders from non-solvency clients or incomplete or unavailable products. If the products are no longer available, we will advise the customer. Product prices can be updated. In case a customer returns the goods, Fratelli Pinci snc, within seven days of receipt of the goods, has the right to refuse the return of the products without packaging or altered in their essential and qualitative characteristics or if they are dirty or damaged.
2) Payments
you can choose the bank transfer or paypal.
your account details are visible at time of order and are also included in the confirmation email that is sent to you.
on the paypal page you can make the payment at time of order and you will receive a confirmation email that is sent to you.
3) Shipping and delivery of products
please pay attention to shipping costs and shipping times because they are considered by you to be known and accepted at the time of purchase.
Fratelli Pinci snc supplies the goods with packaging that protects the contents. The package is considered shipped after delivery to the shipper. In the event of breaks, tampering and loss of the parcel shipped Fratelli Pinci snc has no liability.
Fratelli Pinci snc, avoids orders in 1-4 working days from receipt of payment, if available.
You will be sent a confirmation email. Shipment will be effected by TNT spa courier. Goods travel at customer’s risk and danger. Fratelli Pinci snc does not respond to any theft, tampering, or breakage of goods during transport.
 The Customer must check the integrity and the number of parcels when delivering the goods.
If the customer does not withdraw the ordered products, the merchandise will return and this will entail the expense of the stock and return of the goods.
4) Customer Support
you can request any information by mail,
You can receive more information by email [email protected]
the yield applies to the whole product not on one side.
the purchased item must be intact and returned in its original packaging, complete in all its parts. Shipping costs are yours;
the shipment, up to the receipt of receipt, is under your responsibility.
5) Privacy
Data processing will be carried out with appropriate tools to ensure its security and confidentiality, and it can also be carried out by means of automated storage devices.
6) Applicable law and settlement of disputes
the general conditions of sale are governed by Italian law and in particular by the Legislative Decree of 22 May 1999, no. 185 on distance contracts and Legislative Decree no. 70 for electronic commerce.
In the case of disputes between Fratelli Pinci snc and final customers, on the general conditions of sale, we guarantee full cooperation to reach a satisfactory agreement, in a friendly and safe manner.
The general terms and conditions of sale are amended in the light of possible regulatory changes. The new general sales conditions will be effective from the date of publication on the site. For every dispute, the Forum of Rome is competent.